Cancellation and Early Checkout:

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy below

Cancellation Policy / No Show Policy:

Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: 606-7680088, Email: reservations@palmseremban.my) and duly acknowledged by the same office 3 days ahead of arrival date.

If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the threshold 3 days prior to the arrival date, the entire booking charges will be imposed.

Shorten Stay Policy:

If guest shortens his stay, the Hotel Management will impose the entire booking charges as a last-minute cancellation.

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TERMS & CONDITIONS
Cancellation and Early Checkout:

Should your plans change, be sure to inform within the following guidelines for a refund of your deposit. A cancellation number will be given to insure proper return of the deposit. If the cancellation does not meet guidelines, the deposit will be retained.

For early checkout, you are responsible for the entire reservation and will be charged as such if the remainder of the reservation cannot be rebooked. If unsure of the policy, contact the hotel for clarification.

Refund Policy:

When you cancel a booking and are entitled to a refund then we will instruct the refund right away. The processing will take between 2-4 weeks until the whole amount shows back on your credit card statement. Reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy below

Cancellation Policy / No Show Policy:

Notice of cancellation must reach the CENTRAL RESERVATION (Telephone: 606-7680088, Email: reservations@palmseremban.my) and duly acknowledged by the same office 3 days ahead of arrival date.

If the guest failed to show-up on the arrival date (No Show) or cancellation of room reservation is done after the threshold 3 days prior to the arrival date, the entire booking charges will be imposed.

Shorten Stay Policy:

If guest shortens his stay, the Hotel Management will impose the entire booking charges as a last-minute cancellation.

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